This morning, one of the vice presidents in the Larry H. Miller Group of Companies was telling a story about Larry. She said, “If Larry shook your hand, you had a deal. And even if it was to his detriment, he wouldn’t unwind it.”
The trust that Larry built with customers, fans, government officials, business associates and others was integral to his success. It gave him an intangible asset that you can’t put a price on. Before he even walked into a room to make a deal, he already had the benefit of the doubt. The definition of this phrase is powerful: to believe something good about someone, rather than something bad, when you have the possibility of doing either.
You can enjoy the benefit of the doubt, too. It’s simple: Be your word, every time.